Please read this Privacy Policy carefully so that you can understand how we treat and process your personal information. By using this website, you acknowledge and agree to be bound by the terms of this policy. If you do not agree to this policy, do not access or use this website.
The purpose of the Releef Direct Solutions sites is to provide visitors and customers (“customer(s)” or “user(s)” or “you” or “your”) with electronic access related to our offerings.
Releef Direct Solutions reserves the right, in its sole discretion and without any obligation, to change the terms of this Privacy Policy at any time. You are responsible for regularly reviewing this Privacy Policy for any such changes. Continued use of the Releef Direct Solutions site, including after any such changes have been posted, shall constitute your agreement to such changes.
Collected Information
Information Automatically Collected
Use of the Releef Direct Solutions site causes servers to automatically gather and store certain information about your visit. This information may not identify you personally, except in situations where you have logged into the Releef Direct Solutions site and provided login credentials. This information may include, but is not limited to, your IP address, browser and computer metadata, mobile device metadata, geo-location information, domain names, access times and other navigational data (the pages which you visit within the Releef Direct Solutions site and referring website addresses, if applicable). This information may be used by Releef Direct Solutions for the operation of the Releef Direct Solutions site, to maintain quality of the Releef Direct Solutions site and to provide general statistics regarding use of the site.
Releef Direct Solutions may use cookies as a method of this information gathering and storage. Cookies are small files that your web browser places on your storage device for record-keeping purposes. Cookies may be used to track user trends and patterns, or to enhance your browsing experience by preventing you from having to re-enter your preferences on certain areas of the Releef Direct Solutions site when you have entered preference information before. You have the ability to accept or decline cookies at any time through your browser preference options, however, some functionality of the Releef Direct Solutions site may not work as intended with cookies disabled.
Information You Provide to Us
Any personal information provided either while on or through the Releef Direct Solutions site, through a Releef Direct Solutions function, in responding via email, completing a survey in connection with a feature provided on the Sites, subscribing to newsletters, members only live or on-demand videos and RSS feeds, or participating in message boards, forums, feedback forms will be used to respond to your message and to help us provide you with the information that you request. Releef Direct Solutions does not capture any such personal information without your knowledge or consent. This information may include, but is not limited to, demographics, first name, last name, address, telephone number(s), billing information and email address(es).
Any information which you choose to share through participation in message boards, forums and/or chat rooms is by design open to the public as these are public services not a private, secure service.
Information Collected by Third Parties Not Acting on Releef Direct Solutions’ Behalf
The inclusion of a link on the Releef Direct Solutions site does not imply endorsement of the linked site or service by us. Sponsors or advertisers on Releef Direct Solutions may use their own cookies, web beacons or other online tracking technologies in the banner advertisements served on Releef Direct Solutions and in emails, special promotions or newsletters we send you. Some advertisers use companies other than Releef Direct Solutions to serve their ads and to monitor users’ responses to ads, and these companies (“Ad Servers”) may also collect information through the use of cookies or web beacons on the Releef Direct Solutions site. In certain situations, information collection may be facilitated by momentarily directing your browser to the web site of an Ad Server or other third party acting on behalf of the sponsor, partner, or advertiser before re-directing your browser to its selected destination (e.g., back to Releef Direct Solutions to show the ad, or to the advertiser’s website); this re-direction process will not be apparent to you. Certain Ad Servers allow you to prevent them from collecting data through the use of cookies. In order to do so, you must opt-out of such data collection with each individual site. Currently, you can ppt-out of cookies for several Ad Servers by visiting the Network Advertising Initiative gateway opt-out site. This website will also allow you to review the Ad Server’s privacy policies.
Releef Direct Solutions Use of Cookies
We use cookies for two main purposes: (1) cookies to facilitate technical aspects or special features on the Releef Direct Solutions site, without which the functionality of the site would be reduced, and (2) cookies for analytics and marketing purposes. Technical cookies aid site functionality and facilitate navigation and settings, including anonymous identification of a session (website visit), language preferences, mobile or desktop site version settings, or shopping cart sessions. The lifespan of these cookies range from deletion at the end of a browser session to up to 60 days for preference settings, and some cookies may persist for up to one year, or longer.
The data collected via a cookie may be used to gather statistical information or technical information like day and time of your visit as well as device type or browser used to access the Releef Direct Solutions site. We also collect basic user information like pages visited and user preferences that can be used to improve future web experiences when you return to the Releef Direct Solutions site. The preference data we collect could include information like region, language or user name to be able to provide you a more personalized experience and deliver content more relevant to your interests. While we do leverage the information we collect in aggregate to deliver more relevant advertisements and offers to you on other third party websites as you navigate the Internet, we do not share your personal data with any third party vendor or website owner for their own marketing purposes. We may also include a cookie on promotional offers/communications (email) to be able to measure performance and deliver more relevant offers/content based on preferences.
Analytics and Marketing
Through the use of cookies and other technologies described above, we, and our third party service providers on our behalf, may analyze how you use the Releef Direct Solutions site to develop insights to optimize use and improve personalized experiences, communications and marketing. Our analytics, for marketing and other purposes, is based on technical or other anonymous or aggregate information. You may delete or opt-out of this anonymous tracking and analysis at any time by altering your cookie settings and/or deleting cookies. More information on these opt-outs is provided below.
We may also use personal data for analytics and marketing purposes, including analyzing your use of the Releef Direct Solutions site and your activity on other websites, including coupon redemption, with your express consent. If you chose to create an account on the Releef Direct Solutions site, you may elect to participate in certain analytics, communications and marketing programs, including coupon programs and other special offers. If you opt-in, we may collect such personal data from you as demographic, contact and preference information from your account profile, as well as from your interactions on the site, such as through quiz responses or other interactive features.
Google Analytics
The Releef Direct Solutions site uses third party service providers, including Google Analytics, a web analysis service of Google Inc. (“Google”).
Releef Direct Solutions site and its service providers will analyze your use of the site. To this purpose, we use, among others, the Cookies described in above. The information collected within the Google Analytics platform in connection with your use of the site (e.g. the referring URL, which of our webpages you visit, your browser type, your language settings, your operating system, your screen resolution) will be transmitted to a server of Google in the U.S., where it will be stored and analyzed; the respective results will then be made available to us in an anonymized form.
You may withdraw your consent to the use of web analysis at any time either by downloading and installing a Browser Plugin offered by Google or by configuring your browser to delete and reject cookies. Both options will prevent the use of web analysis only if you use the browser on which you installed the plugin.
For further information on Google Analytics please refer to the Google Analytics Terms of Service, the Google Analytics security and privacy principles, and the Google Privacy Policy.
How the Information is Used
Releef Direct Solutions uses the information collected from you to provide the Releef Direct Solutions site, respond to you regarding the reason you contacted us and to provide, maintain, protect and improve our products and services, to develop new ones and to protect Releef Direct Solutions, its affiliates, partners, visitors and customers. We may also use this information to offer you tailored content.
When you contact Releef Direct Solutions, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address or other contact information to keep you informed about our services, such as letting you know about upcoming products, services, changes, or improvements.
When you opt-in to receive recurring informational or promotional information via email the information you provided during that opt-in, such as your name and email address, Releef Direct Solutions may use that information to send you information.
We may use information collected from cookies and other technologies to improve your user experience and the overall quality of our products and services.
Releef Direct Solutions cannot control and is not responsible for any use of the information you have written or submitted.
Except as otherwise provided in this Privacy Policy, any information you submit will not be shared with, disclosed or distributed to third-parties, except where necessary to fulfill the underlying or associated services, improve the user experience, introduce and/or market new or existing products or services, or where required to do so by law. Otherwise, Releef Direct Solutions will only use that personal information within its organization to respond to your specific request or email, to inform you of various programs, activities or services and to fulfill service-related functions. Releef Direct Solutions will store this personal information in its secure database and will take industry-appropriate measures to safeguard this information against unauthorized disclosure or use.
Opt-Out Policy
You have the option to opt out of being contacted by or receiving non-transactional information from Releef Direct Solutions, its sponsors, affiliates and/or partners, and the option to choose how Releef Direct Solutions uses your personal information. You may, at any time, also review, update and correct your personal information. If you wish to exercise these options please send an email with your request to info@ReleefDirect.com
Links to Other Websites
The site provided by Releef Direct Solutions may include links to other websites. The inclusion of a link on the Releef Direct Solutions site does not imply endorsement of the linked site, service or product. When following one of these links, once you leave the Sites, you are subject to the privacy policy of the new website.
California Privacy Rights
Under the California Consumer Privacy Act (“CCPA”), California residents have a right to request that we disclose the categories of personal information we have collected, used, disclosed, and sold. We call this a “categories” request. California residents also have the right to request that we disclose the specific pieces of personal information that we have collected about you, which we call a “specific pieces” request. These are referred to collectively as “Right to Know” requests under the CCPA.
California residents also have a right to delete the personal information we’ve collected about them. The “Right to Delete” is subject to several legal exceptions, such as when we are required by another state or federal law to retain your information.
The CCPA provides California residents with the right to opt-out of the sale of their personal information. The CCPA defines a “sale” as disclosing or making available to a third-party personal information in exchange for monetary or other valuable consideration.
While we do not sell personal information for monetary value, we may disclose personal information to third parties, as described elsewhere in this Notice, and that disclosure may be considered a “sale” of personal information under the CCPA. To direct us to stop the sale of your personal information if you are a California resident, click Do Not Sell My Info to submit your request, or email us at info@ReleefDirect.com
California residents have a right not to receive discriminatory treatment for the exercise of the privacy rights conferred by the CCPA.
To protect against fraud, identity theft, and the unauthorized disclosure or deletion of personal information, we require that California residents submitting requests under the CCPA first verify their identity. This may include a combination of SMS (text message) verification, email verification, and one or more questions regarding the California resident’s particular interaction or transaction with our Services. If the California residents fails to verify their request via these methods, or the information provided by the California residents otherwise does not match our existing records, we will deny the request.
Authorized Agent
A California resident may designate an authorized agent to make a request under the CCPA on the California resident’s behalf. If a California resident wishes to authorize another person to act as an authorized agent on the California resident’s behalf, the California resident must provide the authorized agent permission to do so. To help prevent fraudulent requests, we reserve the right to deny a request from an agent that does not submit proof that he or she has been authorized by the California resident to act on the resident’s behalf.
As proof that the agent has been duly authorized by the California resident to submit a CCPA request, the agent will be required to upload either (1) power of attorney signed by the California resident, or (2) other signed permission from the California resident. Pursuant to California Probate Code Sections 4300 to 4310, if an agent provides a power of attorney signed by the California resident (“principal”) that purports to give the agent authorization to submit the request on the principal’s behalf, we may require that the agent provide information reasonably necessary or appropriate to identify the agent and principal and to facilitate the request. This includes, but is not limited to, identification of the agent and principal and the current and permanent residence addresses of the principal. If the agent provides some other signed permission from the California resident, we may require that the resident (1) verify his/her identity directly with us through a combination of SMS (text message) verification, email verification, and one or more questions regarding the resident’s particular interaction or transaction with our dealership and (2) confirm that he or she provided the authorized agent permission to submit the request.
Nevada Privacy Rights
Pursuant to Nevada Revised Statutes Sections 603A.300-360 we are required to disclose to Nevada residents information related to the sale of personal information. We do not sell customer information as covered by the above statute. A Nevada resident may submit a request for his/her information not to be sold by submitting a request to info@ReleefDirect.com
Right of Access and Correction
You have the right to review and amend any personal data in your account profile and, where applicable, personal account preferences, stored in our system if you believe it may be out of date or incorrect. Please contact via the information provided in this Privacy Policy, or where applicable, log in to your account to update your information and/or preferences.
Right of Cancellation
You have the right at any time to withdraw your consent to the use of your personal data in the future. Again, just send an e-mail to the address given in the imprint or contact Releef Direct Solutions via the information provided in this Privacy Policy. Where applicable, you may also log in to your account to update your preferences, which may include revoking consent to certain communication outreach and marketing uses.
Data Retention
We retain personal data for as long as necessary consistent with the purposes of use and in a manner consistent with our records management policies or as otherwise required by law (e.g., in connection with pending litigation).